Last updated: April 11, 2025
Privacy Policy Consent
The Website and its Content are owned by Here to There Counseling LLC (“Company,” “We,” “Us,” or “Our”). The term “You” refers to the user or visitor of our Website.
This Privacy Policy describes how We collect, use, process, and distribute Your information, including Personal Data and Protected Health Information (PHI), when You access this Website or our services. We will not use or share Your information except as described in this Privacy Policy.
By using our Website or engaging with our services, You agree to the terms of this Privacy Policy. If You do not agree, please refrain from using the Website or providing Personal Data.
We reserve the right to update this Privacy Policy at any time. If material changes are made, We will notify You via email and/or a notice on the Website. Continued use of the Website constitutes Your acceptance of any changes.
1. Information We May Collect
We collect Personal Data and PHI to provide You with a high-quality experience when using our Website and services. We only collect the minimum amount of information necessary to fulfill our obligations to You.
Personal Data and PHI We May Collect
Full Name
Email Address
Phone Number
Mailing Address
Date of Birth
Emergency Contact Information
Health Insurance Details
Mental Health History and Treatment Information
Medical Diagnoses, Treatment Plans, and Provider Notes (as applicable under HIPAA)
Prescription and Medication History (if provided by You)
Payment and Billing Information
Usage Data (e.g., IP address, browser type, duration of visit)
Other Data We May Collect
1. Anonymous Data Collection and Use
We may collect anonymous data, such as IP addresses and website usage statistics, to improve our Website and services. This data does not personally identify You but helps us enhance user experience.
2. Use of Cookies
We may use cookies and tracking technologies to personalize content and analyze Website performance. You can disable cookies in Your browser settings; however, this may affect Your experience using the Website.
2. How We Use Your Personal Data and PHI
We may use Your Personal Data and PHI for the following purposes:
Providing and Maintaining Services: Including therapy sessions, telehealth services, and administrative functions.
Managing Your Account: Including secure access to our services.
Scheduling and Communication: Contacting You regarding appointments, session reminders, or other essential notifications.
Processing Payments: For therapy sessions, insurance billing, and other service-related transactions.
Ensuring Compliance with HIPAA and Other Regulations: We adhere to all state and federal privacy laws governing mental health providers.
Improving Our Services: By analyzing usage trends and feedback to enhance client experiences.
Legal and Safety Compliance: Protecting the rights, property, or safety of You, Us, or others, as required by law.
3. SMS Terms & Conditions
You may opt-in to receive SMS messages from Here to There Counseling LLC in the following ways: verbally, texting us first. By texting us and providing Your phone number, You consent to receive SMS (text) messages from Here to There Counseling LLC related to Your care and account. These messages may include, but are not limited to:
- Appointment reminders
- Scheduling updates
- Follow-up messages after appointments
- Account notifications
- Administrative communications related to Your services
Messaging Terms:
- Messaging frequency may vary based on Your appointment schedule and account activity.
- Message and data rates may apply based on Your mobile carrier plan.
- To opt In, text START. You will begin receiving SMS messages from Here To There Counseling LLC.
- To opt out of SMS communications at any time, text STOP. You will receive a final confirmation message and will no longer receive further texts.
- For assistance, text HELP or visit our website at www.heretotherecounseling.com.
- For our Privacy Policy and Terms of Service, visit: www.heretotherecounseling.com/privacy-policy.
We do not share Your SMS consent with third parties for marketing purposes. However, SMS communications are not a substitute for professional medical advice or emergency services. If You are experiencing a crisis or medical emergency, call 911 or visit the nearest emergency room.
4. Sharing of Personal Data and PHI
We do not sell or rent Your Personal Data or PHI. However, We may share this data in the following situations:
With Service Providers: To assist with scheduling, billing, or administrative functions.
With Insurance Providers: For claims processing and verification.
With Legal Authorities: To comply with laws regarding mental health records, mandated reporting, or court orders.
With Emergency Contacts or Medical Professionals: If We determine there is a risk of harm to You or others, as permitted or required by law.
For Business Transfers: In the event of a merger, acquisition, or sale of assets, Your information may be transferred to a successor organization.
With Your Consent: If required for purposes beyond treatment, payment, or healthcare operations.
5. Data Retention
We retain Your Personal Data and PHI only as long as necessary for the purposes stated in this Privacy Policy and in compliance with state and federal laws regarding medical and mental health records. When We no longer need Your information, We securely delete or anonymize it.
6. Data Transfers
Your Personal Data and PHI may be processed and stored outside of Your state or country. We take reasonable steps to ensure that Your data remains protected under applicable healthcare and privacy laws.
7. Your Rights
You have the right to:
Access, correct, or request the deletion of Your Personal Data, subject to applicable mental health laws.
Withdraw consent for non-essential data processing.
Opt out of marketing communications, including SMS and email.
Restrict processing of Your Personal Data if You believe it is inaccurate or no longer necessary.
Receive a copy of Your data in a structured, electronic format.
Object to the processing of Your data for certain purposes, such as direct marketing.
Request a copy of Your PHI, with some exceptions as outlined in HIPAA regulations.
Request an accounting of disclosures of Your PHI made outside of treatment, payment, or healthcare operations.
To exercise Your rights, contact Us at megan@heretotherecounseling.com.
8. Security of Your Personal Data and PHI
We take commercially reasonable steps to protect Your Personal Data and PHI from unauthorized access, disclosure, or misuse. However, no method of transmission over the Internet is 100% secure. If We become aware of a security breach that affects Your Personal Data or PHI, We will notify You as required by law.
9. Confidentiality of Therapy Sessions and Records
We maintain strict confidentiality of all client records and session details, as required by law and ethical standards. However, there are exceptions where disclosure may be required:
Suspected Abuse or Neglect: If We suspect child abuse, elder abuse, or abuse of a dependent adult, We are required by law to report it.
Threats of Harm: If You pose a threat to Yourself or others, We may take necessary actions to ensure safety.
Legal Requirements: If ordered by a court, We may be required to release specific records.
10. Children’s Privacy
Our counseling services are not intended for individuals under 18 years old without parental consent. If We discover that We have inadvertently collected Personal Data from a child, We will take steps to delete it.
11. Third-Party Websites
Our Website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage You to review their policies.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes take effect upon posting on the Website. If there are significant changes, We will notify You via email or a prominent notice on the Website.
13. Contact Us
If You have any questions about this Privacy Policy, You can contact Us at: